124 STRATEGICALLY ADVANCING SUSTAINABILITY REPORT 2024 AT A GLANCE 18 Properties have Green Building Certifications in 2024 Obtained ESR-REIT's first SustainabilityLinked Loans (”SLL”) and Green Loan Achieved tenant satisfaction rate of 78.2%1 Achieved tenant occupancy rate of 92.3% Achieved employee satisfaction rate of 84.2% Achieved 568 volunteerism hours Recorded 02 workplace health and safety fatalities and major injuries Developed a new Sustainability Data and Information Governance Policy Recorded 0 incidents of non-compliance with socioeconomic or environmental laws Recorded 0 lapses in corporate governance and corruption Progressive alignment to IFRS climate-related disclosures Starting the accounting of Scope 3 GHG emissions Sustainability roadmap developed for Singapore, with Australia and Japan in progress Developed a new Renewable Energy Certificates Management Policy ENVIRONMENTAL ECONOMIC SOCIAL GOVERNANCE 1 Tenant satisfaction rate was derived from aggregation of results obtained for Singapore and Japan properties using number of responses received. Australia portfolio was excluded as the survey was conducted anonymously across the ESR Australia portfolio instead of ESR-REIT arising from the recent integration. Therefore, the results cannot be analysed in relation to properties held by ESR-REIT only. The survey methodology will be improved in 2025 to ensure coverage of the entire portfolio. ESR-REIT is committed to increase engagement with tenants to improve tenant relationships and to obtain and address feedback on our services and assets through a series of planned tenant programs such as Chinese New Year tenant lunch, OktoberFest and Durian Party. 2 This relates to the employees of ESR-REIT Manager and Property Manager.
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