132 STRATEGICALLY ADVANCING SUSTAINABILITY REPORT Stakeholder Forms of engagement Key topics raised How we responded Government Agencies and Industry Organisations • Periodic participation in industry forums and dialogues • Membership in industry associations such as the REIT Association of Singapore • Compliance with applicable laws and regulations • ESR-REIT’s economic, environmental, social and governance impacts on the communities the REIT operates in • Ensure compliance with all applicable laws and regulations • Regular monitoring and evaluation of ESG impact Existing and Potential Tenants • 24/7 call centre with specialised functions to address tenants’ concerns • Open communication • Frequent site visits and face-to-face discussions • Social and networking events • Tenant satisfaction survey • Competitive rental rates and locations • Conducive and secure work environments with adequate facilities • On-site security practices and management • Support for key tenants’ corporate milestone events • Responsiveness towards tenants’ feedback • Health and safety initiatives Local Communities • Regular monitoring of community needs via feedback sessions with Members of Parliament and community centres for respective constituencies • Social and networking events • Responsible operations • Support in community development and activities • Creation of employment opportunities • Compassion and care for the underprivileged in society • Partnerships and sponsorships for events and programmes • Giving back to the community through donations and participation in meaningful community outreach activities • Supporting tenants’ Corporate Social Responsibility programmes where possible Management Team and Employees • Weekly/bi-weekly department meetings • Bi-weekly Heads of Departments’ meetings • Recruitment updates • Competitive remuneration and benefits • Job security, stability and pathways for career progression • Health, workplace safety and work-life balance • Equality and diversity at the workplace • Empowerment and active engagement • Orientation and training programmes for new employees • Annual performance review • Training and development programmes • Team bonding activities • Employee loyalty recognition programmes • Annual employee engagement survey • Annual health screening and wellness talks
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