ESR-REIT Annual Report 2024 155 SOCIAL growth, we offer regular performance and career development reviews, with 96.5% of employees appraised in FY2024 excluding contract staff and employees who left. We leverage LinkedIn Learning’s diverse range of courses to cater to the unique needs and interests of our employees. Our internal training initiatives are designed to be accessible and relevant, addressing specific business needs on compliance and IT security and supporting employee growth. Through the platform, we can cascade mandatory trainings, such as the Manager’s core values and tap on the Artificial Intelligence functionality offered to allow employees to access training programmes related to their interests and career aspirations. We ensure that the managers receive the necessary resources to mentor employees, including self-management skills and industry-specific knowledge. As part of our ongoing staff engagement initiatives, we have introduced various activities to support our employees’ physical and mental well-being. Our annual health screening programme provides employees with an opportunity to monitor their health and receive advice on maintaining a healthy lifestyle. Impact of Employee Engagement and Satisfaction Ensuring our employees remain engaged and satisfied is a key priority. By fostering a positive work environment, we create an ecosystem that encourages collaboration, innovation and growth. This, in turn, drives business success and contributes to the well-being of our employees and the communities we serve. Aligned with ESR Group’s ESG policies and guided by global human rights standards such as the International Labour Organisation (“ILO”)’s Declaration on Fundamental Principals and Rights at Work, we prioritise the health, well-being and safety of our employees by upholding the principles outlined in ESR Group’s Human Rights Policy and Diversity, Equity and Inclusion Policy. These policies are available on the Group’s corporate website5. How We Manage Employee Engagement and Satisfaction We empower our employees through comprehensive training programmes that equip them with the skills and knowledge to excel in their roles. New hires receive onboarding sessions to ensure a smooth transition into their roles and departments. To promote our employees’ 5 https://www.esr-reit.com.sg/sustainability_corporate_policies.html MATERIAL TOPIC: EMPLOYEE ENGAGEMENT AND SATISFACTION Targets Time Horizon 2024 Performance Achieve >75.0% employee satisfaction rate Perpetual Achieved employee satisfaction rate at 84.2% Achieve >80.0% survey response rate Perpetual Achieved employee response rate at 93.9% Achieve 16.0 training hours on average per year per employee Perpetual Achieved average of 36.5 training hours per employee
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